Author:

• Janini Cristina Paiz - Paiz, J.C - <janinicpaiz@gmail.com>
ORCID: https://orcid.org/0000-0002-3160-8428

Co-author(s):

• Patrícia Klarmann Ziegelmann - Ziegelmann, P.K - <patricia.ziegelmann@ufrgs.br>
ORCID: https://orcid.org/0000-0002-2851-2011
• Ana Cláudia Magnus Martins - Martins, A.C.M - <amagnusmartins@gmail.com>
ORCID: https://orcid.org/0000-0003-1413-1098
• Elsa Regina Justo Giugliani - Giugliani, E.R.J - <elsag@ufrgs.br>
ORCID: https://orcid.org/0000-0001-6569-6473
• Camila Giugliani - Giugliani, C - <cgiugliani@hcpa.edu.br>
ORCID: https://orcid.org/0000-0002-2652-5214

Abstract:

Objective: To identify which factors are associated with greater satisfaction with prenatal care in health services in Porto Alegre-RS. Method:Cross-sectional study with 287 women that attended prenatal care in the state capital. Women were randomly ed at twolarge maternity hospitals (public and private) and interviewed at their homes around 30 days after delivery,January to August 2016. Satisfaction was measured by a Likert scale (very satisfied to very unsatisfied). Prevalence ratios (PR) were estimated by Poisson regression with robust variance, using a hierarchical model. Results:Factors associated with greater satisfaction were higher education (PR = 1.49; 95% CI: 1.08-2.06); multiprofessional care (PR = 1.29; 95% CI: 1.00-1.66); having received information about breastfeeding (PR = 1.33; 95% CI: 1.05-1.68) and place of delivery (PR = 1.56; 95% CI: 1.12-2.17); and feeling comfortable to ask questions and participate in decisions (PR = 5.17; 95% CI: 1.79-14.96). Conclusions:The findings suggest that prenatal care services that offer multiprofessional care, that provide guidance and make pregnant women feel comfortable to question and decide about their care may generate greater satisfaction.

Keywords:

Prenatal Care, Women’s Health, Patient Satisfaction.

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