1415/2012 - Avaliação do processo de aconselhamento pré-teste nos Centros de Testagem e Aconselhamento (CTA) no Estado do Rio de Janeiro: a percepção dos usuários e profissionais de saúde Evaluation of the process of pretest counseling in the Centers for HIV Testing and Counseling in Rio de Janeiro State: the perception of users and health professionals
• Paula Guidone Pereira Sobreira - Sobreira, P.G.P. - Rio de Janeiro, RJ - Escola Nacional de saúde Pública (ENSP/FIOCRUZ) - <paulaguidone@yahoo.com.br>
• Maurício Teixeira Leite de Vasconcellos - Vasconcellos, M.T.L - Escola Nacional de Ciências Estatísticas, Fundação Instituto Brasileiro de Geografia e Estatística - <mautlv@gmail.com> ORCID: https://orcid.org/0000-0003-1658-2589
Área Temática:
Não Categorizado
Resumo:
Este estudo objetiva avaliar o processo de aconselhamento pré-teste nos Centros de Testagem e Aconselhamento (CTA) do estado do Rio de Janeiro, tendo como base a percepção dos usuários e dos profissionais de saúde. Foi realizado inquérito populacional com aplicação de questionário estruturado para uma amostra de usuários e aconselhadores de nove CTA. A análise foi realizada de forma quantitativa, avaliando o grau de satisfação nos indicadores de infra-estrutura; acolhimento; relação usuário-aconselhador; e, territorialidade, acesso e disponibilidade. Dos usuários entrevistados 58,1% referiram estar muito satisfeitos com o serviço oferecido, e 38,7% satisfeitos, segundo análise do conjunto dos indicadores. Grande parte dos profissionais de saúde entrevistados (80,9%) também disse estar satisfeita. Embora tenha sido encontrado um alto índice de satisfação, foram identificadas queixas quanto aos aspectos estruturais e processuais que demandam atenção dos gestores e profissionais de saúde para a melhoria da qualidade do serviço prestado.
Palavras-chave:
Centro de Testagem e Aconselhamento (CTA)
Avaliação de Serviços de Saúde
Atenção Centrada no Paciente
Satisfação e percepção de usuários e profissionais de saúde.
Abstract:
This study was aimed at evaluating the process of pretest counseling in the Centers of HIV Testing and Counseling (CTA) in Rio de Janeiro State, accounting for users and health professionals’ perception. A survey was performed, based on a structured questionnaire applied in a sample of users and counselors of nine CTA. Quantitative analyses were employed to evaluate the satisfaction degree in relation to indicators of infrastructure, of the way patients are received and treated, user-counselor relationship, and the REPLACEion of CTA in the health services network, as well as its accessibility and services’ availability. Among the CTA users interviewed 58.1% were very satisfied, and 38.7% were satisfied with the care received, according to a set of indicators. The majority of health professionals (80.9%) interviewed also declared being satisfied. Despite the high level of satisfaction, some complaints regarding CTA’s structure and health care process were presented, demanding attention of managers and health professionals for the need of complying with a process of health care quality improvement.
Keywords:
Center for Testing and Counseling (CTA)
Evaluation of health services
Patient-centered care
Satisfaction and perception of health services users and professionals
Evaluation of the process of pretest counseling in the Centers for HIV Testing and Counseling in Rio de Janeiro State: the perception of users and health professionals
Resumo (abstract):
This study was aimed at evaluating the process of pretest counseling in the Centers of HIV Testing and Counseling (CTA) in Rio de Janeiro State, accounting for users and health professionals’ perception. A survey was performed, based on a structured questionnaire applied in a sample of users and counselors of nine CTA. Quantitative analyses were employed to evaluate the satisfaction degree in relation to indicators of infrastructure, of the way patients are received and treated, user-counselor relationship, and the REPLACEion of CTA in the health services network, as well as its accessibility and services’ availability. Among the CTA users interviewed 58.1% were very satisfied, and 38.7% were satisfied with the care received, according to a set of indicators. The majority of health professionals (80.9%) interviewed also declared being satisfied. Despite the high level of satisfaction, some complaints regarding CTA’s structure and health care process were presented, demanding attention of managers and health professionals for the need of complying with a process of health care quality improvement.
Palavras-chave (keywords):
Center for Testing and Counseling (CTA)
Evaluation of health services
Patient-centered care
Satisfaction and perception of health services users and professionals
Sobreira, P.G.P., Portela M.C, Vasconcellos, M.T.L. Avaliação do processo de aconselhamento pré-teste nos Centros de Testagem e Aconselhamento (CTA) no Estado do Rio de Janeiro: a percepção dos usuários e profissionais de saúde. Cien Saude Colet [periódico na internet] (2012/ago). [Citado em 23/12/2024].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/avaliacao-do-processo-de-aconselhamento-preteste-nos-centros-de-testagem-e-aconselhamento-cta-no-estado-do-rio-de-janeiro-a-percepcao-dos-usuarios-e-profissionais-de-saude/10971?id=10971
