0099/2023 - ESCUTA E VALORIZAÇÃO DOS USUÁRIOS: CONCEPÇÕES E PRÁTICAS NA GESTÃO DO CUIDADO NA ESTRATÉGIA SAÚDE DA FAMÍLIA LISTENING AND VALUING USERS: CONCEPTIONS AND PRACTICES IN THE CARE MANAGEMENT IN THE FAMILY HEALTH STRATEGY
Objetivou-se analisar as práticas de acolhimento, vínculo e corresponsabilização na produção do cuidado da Estratégia Saúde da Família. Estudo exploratório de natureza qualitativa, na dimensão da hermenêutica-dialética, realizado entre agosto e novembro de 2021, em Iguatu, Ceará. Participaram 25 profissionais coordenadores das equipes da Estratégia Saúde da Família. Utilizou-se entrevista semiestruturada para coleta de dados. Identificaram-se diferentes concepções entre os coordenadores sobre acolhimento, vínculo e corresponsabilização, sendo eles: aspectos conceituais ligados ao modo de experienciação das práticas de cuidado vivenciadas pela equipe, e os aspectos intervenientes nesses processos e nas relações construídas na gestão e produção do cuidado. Evidenciaram-se contribuições para a avaliação e o aprimoramento da gestão e produção do cuidado na Estratégia Saúde da Família e no Sistema Único de Saúde. As práticas de acolhimento, vínculo e corresponsabilização mostraram-se como ferramentas potenciais na qualificação da gestão do cuidado na Estratégia Saúde da Família. Considera-se que o aperfeiçoamento das habilidades profissionais e o investimento nas tecnologias relacionais são exigências para a prática humanizada em saúde.
Palavras-chave:
Sistema Único de Saúde; Estratégia Saúde da Família; Humanização da Assistência.
Abstract:
The objective was to analyze the practices of reception, bonding and co-responsibility in the production of care in the Family Health Strategy. Exploratory study of a qualitative nature, in the hermeneutic-dialectical extent, carried out between August and November 2021, in Iguatu, Ceará. Twenty-five professionals who coordinated the teams of the Family Health Strategy participated in this research. A semi-structured interview was used for data collection. Different conceptions were identified among the coordinators about reception, bonding and co-responsibility were identified, namely: conceptual aspects connected to the experimental mode of the care practices experienced by the team, and the aspects that intervene in these processes and in the relationships built through the management and care. Contributions to the evaluation and improvement of the administration and carefulness in the Family Health Strategy and in the Sistema Único de Saúde (Unified Health System - SUS) were evidenced. Reception practices, bonding and co-responsibility proved to be potential tools in the qualification of care management in the Family Health Strategy. It is considered that the improvement of professional skills and investment in relational technologies are requirements for humanized health practice.
Keywords:
Unified Health System; Family Health Strategy; Humanization of Assistance.
LISTENING AND VALUING USERS: CONCEPTIONS AND PRACTICES IN THE CARE MANAGEMENT IN THE FAMILY HEALTH STRATEGY
Resumo (abstract):
The objective was to analyze the practices of reception, bonding and co-responsibility in the production of care in the Family Health Strategy. Exploratory study of a qualitative nature, in the hermeneutic-dialectical extent, carried out between August and November 2021, in Iguatu, Ceará. Twenty-five professionals who coordinated the teams of the Family Health Strategy participated in this research. A semi-structured interview was used for data collection. Different conceptions were identified among the coordinators about reception, bonding and co-responsibility were identified, namely: conceptual aspects connected to the experimental mode of the care practices experienced by the team, and the aspects that intervene in these processes and in the relationships built through the management and care. Contributions to the evaluation and improvement of the administration and carefulness in the Family Health Strategy and in the Sistema Único de Saúde (Unified Health System - SUS) were evidenced. Reception practices, bonding and co-responsibility proved to be potential tools in the qualification of care management in the Family Health Strategy. It is considered that the improvement of professional skills and investment in relational technologies are requirements for humanized health practice.
Palavras-chave (keywords):
Unified Health System; Family Health Strategy; Humanization of Assistance.
Januário, T.G.F.M, Varela, L.D., Oliveira, K.N.S, Faustino, R.S., Pinto, A.G.A. ESCUTA E VALORIZAÇÃO DOS USUÁRIOS: CONCEPÇÕES E PRÁTICAS NA GESTÃO DO CUIDADO NA ESTRATÉGIA SAÚDE DA FAMÍLIA. Cien Saude Colet [periódico na internet] (2023/abr). [Citado em 23/12/2024].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/escuta-e-valorizacao-dos-usuarios-concepcoes-e-praticas-na-gestao-do-cuidado-na-estrategia-saude-da-familia/18725?id=18725
