0258/2021 - Impactos da reestruturação organizacional na saúde dos motoristas de ambulância em um hospital universitário Impacts of organizational restructuring on the health of ambulance drivers in a university hospital
• Laerte Idal Sznelwar - Sznelwar, L. I. - <eduardocs6@gmail.com> ORCID: Laerte Idal Sznelwar
Resumo:
O transporte de pacientes por ambulância é parte dos serviços oferecidos pelo hospital esua importânciaestá na facilitaçãoda conexão entre os institutos envolvidos no cuidado do paciente. No entanto, quantidade significativa de reclamações a respeito da irritabilidade e agressividade dos motoristas foi registrada após reestruturação organizacional que afetou diretamente este grupo de profissionais. O objetivo deste estudo foi fazer um levantamento das questões de saúde dos motoristas de ambulância deste hospital, a partir da reorganização do trabalho, por meio de uma análise ergonômica do trabalho. Os dados foram obtidos por meio de observação da situação de trabalho e entrevistas com gerentes, líderes e motoristas do setor de transporte do hospital. Os principais resultados foram: 1) o principal indicador de desempenho é o tempo,que desconsidera as imprevisibilidades que ocorrem nos trajetos; 2) o trabalho prescrito dos motoristas só considera a tarefa de dirigir a ambulância, mas o trabalho real engloba o cuidado e atenção às necessidades do paciente e de outros profissionais; 3) com a reestruturação e centralização do setor, os motoristas deixaram de se sentir parte do time de profissionais de saúde e passaram a se sentir como um “serviço compartilhado”.
Palavras-chave:
Ergonomia, reestruturação hospitalar, saúde do trabalhador, serviços de saúde
Abstract:
The transportation of patients by ambulance is part of the services offered by a Hospitaland its importance lies in facilitating the connection between the institutes involved in patient care. However, a significant amount of complaints of irritability and aggressiveness of drivers was registered after a strategic change in the organizational structure that directly affected these professionals. The aim of this study was to survey the health issues of ambulance drivers at this hospital, asthe reorganization of work, through an ergonomic analysis of work. The data were obtained through observation and interview with managers, leaders and drivers of the transportation sector of the hospital. The main results found were: 1) the key performance measurement is time, which is a measure that doesn’t consider all variabilities that occur during transportation, 2) prescribed work of drivers only considers the task of driving an ambulance, whilst their real work includes taking care and paying attention to the needs of the patient and other professionals, 3) after the restructuring and centralization of the transportation sector, drivers stopped feeling part of the team of health professionals and started to feel like a “shared service”.
Keywords:
Ergonomics, Hospital Restructuring, Occupational Health, health services
Impacts of organizational restructuring on the health of ambulance drivers in a university hospital
Resumo (abstract):
The transportation of patients by ambulance is part of the services offered by a Hospitaland its importance lies in facilitating the connection between the institutes involved in patient care. However, a significant amount of complaints of irritability and aggressiveness of drivers was registered after a strategic change in the organizational structure that directly affected these professionals. The aim of this study was to survey the health issues of ambulance drivers at this hospital, asthe reorganization of work, through an ergonomic analysis of work. The data were obtained through observation and interview with managers, leaders and drivers of the transportation sector of the hospital. The main results found were: 1) the key performance measurement is time, which is a measure that doesn’t consider all variabilities that occur during transportation, 2) prescribed work of drivers only considers the task of driving an ambulance, whilst their real work includes taking care and paying attention to the needs of the patient and other professionals, 3) after the restructuring and centralization of the transportation sector, drivers stopped feeling part of the team of health professionals and started to feel like a “shared service”.
Palavras-chave (keywords):
Ergonomics, Hospital Restructuring, Occupational Health, health services
Maciel, D. P, Giannini, R., Sá, E. C., Sznelwar, L. I.. Impactos da reestruturação organizacional na saúde dos motoristas de ambulância em um hospital universitário. Cien Saude Colet [periódico na internet] (2021/jul). [Citado em 23/12/2024].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/impactos-da-reestruturacao-organizacional-na-saude-dos-motoristas-de-ambulancia-em-um-hospital-universitario/18157?id=18157
