0221/2017 - Insatisfação com os serviços odontológicos entre idosos brasileiros dentados e edentados: Análise multinível. Dissatisfaction with the dental services among dentate and edentulous brazilians elderly: Multilevel analysis.
• Renata Francine Rodrigues Oliveira - Oliveira, Renata Francine Rodrigues - Universidade Estadual de Montes Claros, Departamento de Odontologia - <renatafrancine@gmail.com>
• Carolina Veloso Lima - Lima, Carolina Veloso - Universidade Estadual de Campinas Faculdade de Odontologia de Piracicaba, Ciências Fisiológicas - <carol_v_l@hotmail.com>
• Barbara EMANOELE COSTA OLIVEIRA - COSTA OLIVEIRA, Barbara EMANOELE - Faculdade de Odontologia de Piracicaba – Universidade Estadual de Campinas - <oliveira.bec@gmail.com>
Avaliou-se a insatisfação com os serviços odontológicos entre idosos brasileiros dentados e edentados e sua associação com variáveis contextuais e individuais. Foram utilizados os dados do Levantamento Nacional de Saúde bucal realizado em 2010 e dados contextuais referentes aos municípios. Análises descritivas, bivariadas e multinível foram realizadas. Incluiu-se 1989 idosos. Destes, 11,2% dos idosos dentados e 22,1% dos edentados estavam insatisfeitos. Entre os dentados, a insatisfação foi associada com variáveis contextuais (localização do município, índice de desenvolvimento humano, Índice de GINI, presença de Centro de Especialidades Odontológicas e cobertura das equipes de saúde bucal) e individuais pertencentes à atenção à saúde e condições de saúde bucal. Para os idosos edentados, não foi identificado associação com variáveis contextuais. Apenas o motivo do uso do serviço e a satisfação com dentes e boca foram associados. Identificou-se uma prevalência considerável de insatisfação com os serviços, sendo maior entre os idosos edentados. Entre os idosos dentados, foi observado associação com variáveis contextuais.
Palavras-chave:
Satisfação do paciente; Assistência Odontológica; Qualidade da Assistência à Saúde; Idoso.
Abstract:
This purpose of this study was evaluated the dissatisfaction with the dental services among older Brazilians dentulous and edentulous and its association with contextual and individual variables. For this, was used datathe National Oral Health Survey conducted in 2010 and contextual variables related the cities. Descriptive, bivariate and multilevel analysis were conducted. 1,989 older people was included. Of these, 11.2% of dentulous and 22.1% of the edentulous older people were dissatisfied. Between the dentulous, dissatisfaction was associated with contextual variables (location of municipality, human development index, GINI Index, presence of Dental Specialities Center and coverage of oral health in public service) and individuals related to health care and oral health conditions. For the edentulous, no contextual variable was associated. Only the reason for the use of the service and satisfaction with teeth and mouth were associated with dissatisfaction with dental service. Identified a considerable prevalence of dissatisfaction with the services, being higher among the edentulous older Brazilians. Among dentulous older, association with contextual variables was found.
Keywords:
Patient satisfaction; Dental care; Quality of health care; Elderly.
Dissatisfaction with the dental services among dentate and edentulous brazilians elderly: Multilevel analysis.
Resumo (abstract):
This purpose of this study was evaluated the dissatisfaction with the dental services among older Brazilians dentulous and edentulous and its association with contextual and individual variables. For this, was used datathe National Oral Health Survey conducted in 2010 and contextual variables related the cities. Descriptive, bivariate and multilevel analysis were conducted. 1,989 older people was included. Of these, 11.2% of dentulous and 22.1% of the edentulous older people were dissatisfied. Between the dentulous, dissatisfaction was associated with contextual variables (location of municipality, human development index, GINI Index, presence of Dental Specialities Center and coverage of oral health in public service) and individuals related to health care and oral health conditions. For the edentulous, no contextual variable was associated. Only the reason for the use of the service and satisfaction with teeth and mouth were associated with dissatisfaction with dental service. Identified a considerable prevalence of dissatisfaction with the services, being higher among the edentulous older Brazilians. Among dentulous older, association with contextual variables was found.
Palavras-chave (keywords):
Patient satisfaction; Dental care; Quality of health care; Elderly.
Souza, João Gabriel Silva, MARTINS, A. M. E. B. L., Ferreira, E.F, Oliveira, Renata Francine Rodrigues, Sampaio, A. A., Lima, Carolina Veloso, COSTA OLIVEIRA, Barbara EMANOELE, Noronha, MS. Insatisfação com os serviços odontológicos entre idosos brasileiros dentados e edentados: Análise multinível.. Cien Saude Colet [periódico na internet] (2017/jun). [Citado em 24/12/2024].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/insatisfacao-com-os-servicos-odontologicos-entre-idosos-brasileiros-dentados-e-edentados-analise-multinivel/16267?id=16267&id=16267
