0030/2021 - SISTEMA DE AGENDAMENTO ONLINE: UMA FERRAMENTA DO PEC E-SUS APS PARA FACILITAR O ACESSO À ATENÇÃO PRIMÁRIA NO BRASIL ONLINE SCHEDULING SYSTEM: A TOOL OF PEC E-SUS APS TO FACILITATE ACCESS TO PRIMARY CARE IN BRAZIL
A existência de barreiras nos serviços de demanda agendada resulta no elevado índice de absenteísmo. O objetivo deste manuscrito é apresentar as principais características do Sistema de Agendamento Online da estratégia e-SUS APS no Brasil. O Sistema de Agendamento Online desenvolvido pelo Laboratório Bridge da Universidade Federal de Santa Catarina, o qual também desenvolve o sistema de Prontuário Eletrônico do Cidadão (PEC e-SUS APS), e permite o agendamento de consultas através do aplicativo Conecte SUS Cidadão. O PEC e-SUS APS possui, entre outros, o módulo de agenda do profissional onde são realizadas as marcações e cancelamentos de consultas, permitindo a visualização de seus horários e disponibilidades. Embora o uso de sistemas de agendamento online seja capaz de fornecer benefícios, infelizmente eles têm sido pouco explorados na APS. Os principais motivos estão relacionados com a falta de informação e capacitação dos profissionais sobre o sistema e os impactos nos serviços prestados pelos estabelecimentos de saúde da APS. A fim de garantir a maior adoção e utilização do Sistema de Agendamento Online, é necessário ampliar a divulgação do sistema de modo a instituí-lo na rotina dos serviços como um instrumento facilitador do acesso à APS.
Palavras-chave:
Registros Eletrônicos de Saúde, Aplicativos Móveis, Agendamento de Consultas, Atenção Primária à Saúde, Sistema Único de Saúde.
Abstract:
The existence of barriers in scheduled demand services results in a high rate of absenteeism. The objective of this manuscript is to present the main characteristics of the Online Scheduling System of the e-SUS PHC strategy in Brazil. The Online Scheduling System was developed by the Bridge Laboratory of the Federal University of Santa Catarina, which also developed the Electronic Citizens’ Record (PEC e-SUS APS), and allows the scheduling of appointments through the Connect SUS Citizen application. The PEC e-SUS APS has, among others, the professional\'s agenda module, appointments and cancellations are made, allowing the viewing of their schedules and availability. Although the use of online scheduling systems is able to provide benefits, unfortunately, they have been little explored in PHC. The main reasons are related to the lack of information and training of professionals about the system and the acts in the services provided by the PHC health standards. In order to ensure greater adoption and use of the Online Scheduling System, it is necessary to expand the dissemination of the system in order to establish it in the routine of services as an instrument to facilitate access to PHC.
Keywords:
Electronic Health Records, Mobile Applications, Appointments and Schedules, Primary Health Care, Unified Health System.
ONLINE SCHEDULING SYSTEM: A TOOL OF PEC E-SUS APS TO FACILITATE ACCESS TO PRIMARY CARE IN BRAZIL
Resumo (abstract):
The existence of barriers in scheduled demand services results in a high rate of absenteeism. The objective of this manuscript is to present the main characteristics of the Online Scheduling System of the e-SUS PHC strategy in Brazil. The Online Scheduling System was developed by the Bridge Laboratory of the Federal University of Santa Catarina, which also developed the Electronic Citizens’ Record (PEC e-SUS APS), and allows the scheduling of appointments through the Connect SUS Citizen application. The PEC e-SUS APS has, among others, the professional\'s agenda module, appointments and cancellations are made, allowing the viewing of their schedules and availability. Although the use of online scheduling systems is able to provide benefits, unfortunately, they have been little explored in PHC. The main reasons are related to the lack of information and training of professionals about the system and the acts in the services provided by the PHC health standards. In order to ensure greater adoption and use of the Online Scheduling System, it is necessary to expand the dissemination of the system in order to establish it in the routine of services as an instrument to facilitate access to PHC.
Palavras-chave (keywords):
Electronic Health Records, Mobile Applications, Appointments and Schedules, Primary Health Care, Unified Health System.
Postal, L., Celuppia, I. C., Lima, G. dos S., Felisberto, M., Lacerda, T. C., Wazlawick, R S., Dalmarco, E. M.. SISTEMA DE AGENDAMENTO ONLINE: UMA FERRAMENTA DO PEC E-SUS APS PARA FACILITAR O ACESSO À ATENÇÃO PRIMÁRIA NO BRASIL. Cien Saude Colet [periódico na internet] (2021/fev). [Citado em 22/12/2024].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/sistema-de-agendamento-online-uma-ferramenta-do-pec-esus-aps-para-facilitar-o-acesso-a-atencao-primaria-no-brasil/17929?id=17929
