0038/2026 - DESENVOLVIMENTO E VALIDAÇÃO DE CHATBOT PARA ABORDAGEM DE LESÕES DA HANSENÍASE DEVELOPMENT AND VALIDATION OF A CHATBOT FOR MANAGING LEPROSY LESIONS
Objetivou-se desenvolver, validar e testar a usabilidade de um chatbot como ferramenta de suporte aos profissionais de saúde na abordagem de lesões da hanseníase. Trata-se de um estudo metodológico que teve o conteúdo e aparência validados por dez profissionais da área da saúde e sete Técnicos em Informática e Comunicação/Computação (TIC), respectivamente. O estudo seguiu as recomendações do Standards for Quality Improvement Reporting Excellence (SQUIRE2.0), além dos pressupostos do referencial Object-Oriented Hypermedia Design Method (OHDM), passando pelas fases de elaboração do corpus textual (modelagem), condução da estrutura e funcionamento do chatbot (projeto navegacional/ e interface abstrata) e realização das validações e teste de usabilidade (implementação). O chatbot ChatLinoHans obteve resultados satisfatórios nas avaliações de validações. A avaliação dos especialistas conferiu IVC de 0,98 garantindo credibilidade e legitimidade ao chatbot. A validação de aparência realizada pelos juízes técnicos, obteve uma avaliação de 85,7 a 100%, caracterizando como válida no quesito aparência. O teste de usabilidade obteve pontuação de 77,5 a 100, adquirindo resultado acima da média, configurando-se como uma ferramenta potencialmente útil para apoiar profissionais de saúde na abordagem clínica das lesões da hanseníase.
Palavras-chave:
Hanseníase, Tecnologia, Inteligência artificial
Abstract:
The objective was to develop, validate, and test the usability of a chatbot as a support tool for healthcare professionals in the management of leprosy lesions. This methodological study involved content and appearance validation conducted by ten healthcare professionals and seven Information and Communication Technology (ICT) specialists, respectively. The study followed the recommendations of the Standards for Quality Improvement Reporting Excellence (SQUIRE 2.0) and the principles of the Object-Oriented Hypermedia Design Method (OHDM), encompassing the phases of textual corpus development (modeling), design of the chatbot’s structure and operation (navigational design and abstract interface), and implementation, including validation procedures and usability testing. The ChatLinoHans chatbot achieved satisfactory results across all validation assessments. Expert evaluation yielded a Content Validity Index (CVI) of 0.98, ensuring the credibility and legitimacy of the chatbot. Appearance validation performed by technical judges resulted in agreement rates ranging from 85.7% to 100%, confirming its adequacy in terms of appearance. Usability testing scores ranged from 77.5 to 100, indicating above-average performance and supporting its potential usefulness as a tool to assist healthcare professionals in the clinical management of leprosy lesions.
DEVELOPMENT AND VALIDATION OF A CHATBOT FOR MANAGING LEPROSY LESIONS
Resumo (abstract):
The objective was to develop, validate, and test the usability of a chatbot as a support tool for healthcare professionals in the management of leprosy lesions. This methodological study involved content and appearance validation conducted by ten healthcare professionals and seven Information and Communication Technology (ICT) specialists, respectively. The study followed the recommendations of the Standards for Quality Improvement Reporting Excellence (SQUIRE 2.0) and the principles of the Object-Oriented Hypermedia Design Method (OHDM), encompassing the phases of textual corpus development (modeling), design of the chatbot’s structure and operation (navigational design and abstract interface), and implementation, including validation procedures and usability testing. The ChatLinoHans chatbot achieved satisfactory results across all validation assessments. Expert evaluation yielded a Content Validity Index (CVI) of 0.98, ensuring the credibility and legitimacy of the chatbot. Appearance validation performed by technical judges resulted in agreement rates ranging from 85.7% to 100%, confirming its adequacy in terms of appearance. Usability testing scores ranged from 77.5 to 100, indicating above-average performance and supporting its potential usefulness as a tool to assist healthcare professionals in the clinical management of leprosy lesions.
Martins, RMG, Alves, DA, Alves, SAA, Martins, FJG, Lima, LGA, Pereira, MLD. DESENVOLVIMENTO E VALIDAÇÃO DE CHATBOT PARA ABORDAGEM DE LESÕES DA HANSENÍASE. Cien Saude Colet [periódico na internet] (2026/fev). [Citado em 14/08/2026].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/desenvolvimento-e-validacao-de-chatbot-para-abordagem-de-lesoes-da-hanseniase/19936?id=19936
