1796/2011 - O papel da avaliação para a tomada de decisão na gestão de serviços de saúde The role of evaluation for decision making in the health services management
A gestão de serviços de saúde é uma prática administrativa complexa em função da amplitude do campo da saúde e da necessidade de conciliar interesses individuais, corporativos e coletivos nem sempre convergentes. Nesse contexto, a avaliação necessita ter características particulares para poder cumprir com o seu papel. O objetivo deste estudo foi o de estabelecer as características que a avaliação para a gestão de serviços de saúde deve possuir para contribuir para a tomada de decisão. Utilidade, oportunidade, factibilidade, confiabilidade, objetividade e direcionalidade constitui o conjunto de princípios que deve ancorar essa avaliação. Uma avaliação que conduza a decisões que garantam não somente a sua eficiência e eficácia mas também a sua implementação. O processo avaliativo deve buscar que as decisões tomadas levem em consideração as necessidades de saúde da população, as metas definidas pelos serviços e envolvam todos os interessados de forma a tornar viável a implementação das decisões tomadas. O presente artigo tem o propósito de desencadear um debate entre os distintos interessados em avaliação na expectativa de que possam contribuir na reflexão quanto à real utilidade da avaliação em que o componente político na gestão tem sido cada vez mais predominante.
Palavras-chave:
avalicao de serviços de saude
gestao de serviços e sistemas de saude
Abstract:
The health services management is a complex administrative practice due to the amplitude of the field of health and the need to reconcile individual, corporative and collective interests not always convergent. In this context, the assessment needs to have particular characteristics in order to fulfill its role. The objective of this study was to establish the characteristics that the evaluation for the management of health services should have to contribute to decision making. Usefulness, opportunity, feasibility, reliability, objectivity and directionality is the set of principles that should anchor this evaluation. An evaluation that leads to decisions that ensure not only their efficiency and effectiveness but also its implementation. The evaluation process should seek that decisions take into account the health needs of the population, the goals set for services and involve all stakeholders in order to make feasible the implementation of decisions taken. This article has the purpose to trigger a debate among different stakeholders in evaluation in the expectation that they can contribute to the reflection on the real usefulness of evaluation in which the political component in management has been increasingly prevalent.
Keywords:
health services evaluation
health services management
The role of evaluation for decision making in the health services management
Resumo (abstract):
The health services management is a complex administrative practice due to the amplitude of the field of health and the need to reconcile individual, corporative and collective interests not always convergent. In this context, the assessment needs to have particular characteristics in order to fulfill its role. The objective of this study was to establish the characteristics that the evaluation for the management of health services should have to contribute to decision making. Usefulness, opportunity, feasibility, reliability, objectivity and directionality is the set of principles that should anchor this evaluation. An evaluation that leads to decisions that ensure not only their efficiency and effectiveness but also its implementation. The evaluation process should seek that decisions take into account the health needs of the population, the goals set for services and involve all stakeholders in order to make feasible the implementation of decisions taken. This article has the purpose to trigger a debate among different stakeholders in evaluation in the expectation that they can contribute to the reflection on the real usefulness of evaluation in which the political component in management has been increasingly prevalent.
Palavras-chave (keywords):
health services evaluation
health services management
Tanaka, O Y. O papel da avaliação para a tomada de decisão na gestão de serviços de saúde. Cien Saude Colet [periódico na internet] (2011/nov). [Citado em 24/12/2024].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/o-papel-da-avaliacao-para-a-tomada-de-decisao-na-gestao-de-servicos-de-saude/9107?id=9107&id=9107
