1628/2011 - Percepção de profissionais de saúde de CAPS I quanto a demandas relativas ao consumo de crack Perception of health professionals from CAPS I about the demands to use of crack
• Cristina Lessa Horta - Horta, CL - Prontamente Clínica de Psiquiatria e Psicoterapia - <clhorta@prontamente.com.br>
Área Temática:
Saúde Mental
Resumo:
Trata-se de uma pesquisa qualitativa que analisa dois grupos focais realizados em 2009 com vinte trabalhadores de dois CAPS I da região metropolitana de Porto Alegre, buscando verificar a sua percepção diante do aumento de demandas que a expansão do mercado de crack tende a gerar sobre as redes locais de saúde mental. Nos encontros foi proposto que debatessem o que lhes parecia fonte de sobrecarga e insatisfação em geral e, especificamente, em função das demandas de usuários de crack. Os resultados mostram forte preocupação com a instabilidade dos contratos de trabalho, levando à reduzida possibilidade de projetar o futuro. A isso se soma o acúmulo de tarefas para suprir carências das equipes, justificando-se o limitado interesse em planejar ações de longo prazo e a opção por tarefas menos complexas. Foram considerados problemas na rotina de trabalho as ordens judiciais e a interferência de agentes públicos, pedido expresso de hospitalização, familiares sem postura cooperativa, querelantes e usuários desmotivados para o tratamento ou reingressando no serviço. As equipes parecem estar no centro de um conflito entre a impossibilidade de se evitar o surgimento de demandas da população usuária das redes locais de saúde, o que se evidencia no contexto do uso de crack, e os limites da gestão, ampliando o desgaste e a sobrecarga percebidos.
Palavras-chave:
Pesquisa qualitativa
Satisfação no trabalho
Centros de Atenção Psicossocial
Profissionais de saúde mental
Abstract:
This paper presents a qualitative analysis of data from two focus groups with twenty workers of Centers for Psychosocial Care (CAPS I) in southern of Brazil in 2009. They were invited to talk about overload and dissatisfaction at work in general and also concerning recent demands of crack cocaine users. Workers reported in both groups a strong concern about the instability of employment contracts, which are usually of short term, low pay and limited information, leading to reduced possibility of planning future. In addiction, the accumulation of tasks to supply shortages of teams justifies a limited interest in long-term actions planning and the option for less complex tasks. Court orders and the interference of public officials, like politicians or council members on requests of hospitalization are unfavorable conditions in the perception of health workers. It was indicated the expectation that family members have a cooperative and not plaintiff attitude and also that the user arrive motivated for treatment. Teams seem to be the center of a conflict between the impossibility of avoiding the emergence of demands among people who come to local health networks and the limits established by management, increasing dissatisfaction and overload perceived.
Keywords:
Qualitative research
Job satisfaction
Mental Health Services
Mental health personnel
Perception of health professionals from CAPS I about the demands to use of crack
Resumo (abstract):
This paper presents a qualitative analysis of data from two focus groups with twenty workers of Centers for Psychosocial Care (CAPS I) in southern of Brazil in 2009. They were invited to talk about overload and dissatisfaction at work in general and also concerning recent demands of crack cocaine users. Workers reported in both groups a strong concern about the instability of employment contracts, which are usually of short term, low pay and limited information, leading to reduced possibility of planning future. In addiction, the accumulation of tasks to supply shortages of teams justifies a limited interest in long-term actions planning and the option for less complex tasks. Court orders and the interference of public officials, like politicians or council members on requests of hospitalization are unfavorable conditions in the perception of health workers. It was indicated the expectation that family members have a cooperative and not plaintiff attitude and also that the user arrive motivated for treatment. Teams seem to be the center of a conflict between the impossibility of avoiding the emergence of demands among people who come to local health networks and the limits established by management, increasing dissatisfaction and overload perceived.
Palavras-chave (keywords):
Qualitative research
Job satisfaction
Mental Health Services
Mental health personnel
Horta, RL, Esswein, G.C., Horta, CL. Percepção de profissionais de saúde de CAPS I quanto a demandas relativas ao consumo de crack. Cien Saude Colet [periódico na internet] (2012/fev). [Citado em 22/12/2024].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/percepcao-de-profissionais-de-saude-de-caps-i-quanto-a-demandas-relativas-ao-consumo-de-crack/9336?id=9336
