1150/2010 - Building Evaluation Criteria: experts and user satisfaction with pharmaceutical services for HIV/Aids
Construindo Critérios de Julgamento em Avaliação: especialistas e satisfação dos usuários com a dispensação do tratamento do HIV/Aids
Publicado
Author:
• Ângela Esher - Esher, A. - Escola Nacional de Saúde Pública Sérgio Arouca/Fiocruz - <esher.moritz@gmail.com>Thematic Area:
Não CategorizadoAbstract:
A criterion is a typical tool in the evaluation field that can be defined as a dimension-standard under which an evaluation object receives qualitative or quantitative judgments. During an evaluation, several rigorous methodological procedures are involved in development and application of suitable criteria to determine the value of an evaluation object. This article presents a set of criteria to evaluate user satisfaction with HIV/Aids-related pharmaceutical services. The criteria construction process involved consensus amongst different experts, from academia, NGOs, management, by means of the Delphi technique. This technique prescribes a series of formal steps towards a consensus of experts, based on pre-structured methodology and processes. The findings were systematically organized in a structure under which the resulting satisfaction criteria are hierarchically organized. Results suggest the importance of developing a methodological strategy in evaluation that involves participation of different actors and of enhancing knowledge on user satisfaction and pharmaceutical services for HIV/Aids.Key words User Satisfaction; Delphi Technique; HIV/Aids; Evaluation
