Author:

• MARCIA MARIA TAVARES MACHADO - MACHADO, M.M.T - FORTALEZA, CEARA - UNIVERSIDADE FEDERAL DO CEARA - <marciamachadoce@uol.com.br>

Co-author(s):

• Ângela Silvia Sales Lima - LIMA, A.S.S. - Estratégia Saúde da Família, Redenção, Ceará - <angelacarau@hotmail.com>
• José Gomes Bezerra Filho - Bezera Filho, J.G - Departamento de Saúde Comunitária, Universidade Federal do Ceará - <gomes@ufc.br>
ORCID: https://orcid.org/0000-0002-1964-2930
• MARIA DE FATIMA ANTERO SOUSA MACHADO - Machado, M.F.A.S. - FORTALEZA, CE - Universidade de Fortaleza - <fatimaantero@uol.com.br>
• Ana Cristina Lindsay - Lindsay, A.C - boston, - Harvard School of Public Health - <alindsay@hsph.harvard.edu>
ORCID: https://orcid.org/0000-0002-2520-0493
• Francismeire Brasileiro Magalhães - MAGALHAES, F.B. - Universidade Federal do Ceará - <Meirebraileiro@hotmail.com >
• Isabelle da Silva Gama - GAMA, I.S. - Universidade Federal do Ceará - <isabellegama@yahoo.com.br >
• Antonio Jose Ledo Alves da Cunha - CUNHA, A.J.L.A. - Universidade Federal do Rio de Janeiro - <antonioledo@yahoo.com.br>

Thematic Area:

Políticas em Saúde

Abstract:

Objective: To describe aspects related to the dimensions of access, the service characteristics and factors associated with satisfaction of the mothers in the city of Fortaleza, Ceará.
Methods: Observational, cross-sectional population-based, in Fortaleza, Ceará, 2008. We included families that had at least one child under 5 years living at home and were users of the Sistema Unico de Saude (SUS). For the statistical associations we used the chi-square test and when appropriate the Fisher exact test.
Results: The study included 350 families. Most reasons given for the consultation was sick and on a larger scale, performed by physicians; 2/3 of mothers reported having been satisfied with the last service received by the child. The main factors associated with satisfaction were: the doctors who have treated the mother / child call by the name, the service took place on the day that the mother needed and the waiting room of the unit has entertainment.
Conclusions: Access to primary care was well evaluated. The satisfaction of users is related to the relationship established with health professionals, but the organization of service and infrastructure units still are considered weaknesses.
Key Words: Evaluation, Child Health, Primary Care, Family Health Program.

Keywords:

Evaluation Family Health Program Primary Care Child Health

Content:

Access Issue in Scielo

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