Author:

• Vera Lucia Ribeiro de Carvalho Bueno - Bueno,V. L. R. C. - Londrina, Paraná - Universidade Estadual de Londrina - <veracarvalho11@hotmail.com>

Thematic Area:

Não Categorizado

Abstract:

The objective of this article is to describe and analyze the development of indicators used to identify strengths and deficiencies in public dental health service in the county of Cambé, Paraná. The methodology carried out was a historical – organizational case study. A theoretical model of the service was developed for evaluation planning. To do so, information was collected from triangulation of methods (interviews, document analysis and observation). Afterwards, a matrix was developed which presents analysis dimensions, criteria, indicators, punctuation, parameters and sources of information. Three workshops were carried out during the process with local service professionals in order to verify whether both model and matrix represented the service adequately. The periods of collecting data were November 2006 to July, 2007. As a result, a flowchart of the organization of the public dental health service was developed and one matrix with two-dimensional analysis, twelve criteria and twenty-four indicators. One can say that the development of indicators, favoring the participation of people involved with the practice, has enabled the planning for a more comprehensive and realistic evaluation.

Keywords: Public Health Dentistry; Health Services Evaluation; Program Evaluation; Quality Indicators, Health Care; Outcome and Process Assessment (Health Care).

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