Author:

• João Gabriel Silva Souza - Souza, João Gabriel Silva - Montes Claros, MG - Universidade Estadual de Campinas, Faculdade de Odontologia de Piracicaba - <jgabriel.ssouza@yahoo.com.br>
ORCID: https://orcid.org/0000-0001-5944-6953

Co-author(s):

• ANDRÉA MARIA ELEUTÉRIO DE BARROS LIMA MARTINS - MARTINS, A. M. E. B. L. - Montes Claros, - Universidade Estadual de Montes Claros, Odontologia - <martins.andreamebl@gmail.com>
ORCID: https://orcid.org/0000-0002-1205-9910
• Efigenia Ferreira e Ferreira - Ferreira, E.F - Belo Horizonte,, MG - Universidade Federal de Minas Gerais (UFMG), Odontologia Social e Preventiva - <efigeniaf@gmail.com>
ORCID: https://orcid.org/0000-0002-0665-211X
• Renata Francine Rodrigues Oliveira - Oliveira, Renata Francine Rodrigues - Universidade Estadual de Montes Claros, Departamento de Odontologia - <renatafrancine@gmail.com>
• Aline Araujo Sampaio - Sampaio, A. A. - Faculdade de Odontologia de Piracicaba - Universidade Estadual de Campinas, Prótese dentária - <alinea.sampaio@hotmail.com>
ORCID: https://orcid.org/0000-0002-8704-5994
• Carolina Veloso Lima - Lima, Carolina Veloso - Universidade Estadual de Campinas Faculdade de Odontologia de Piracicaba, Ciências Fisiológicas - <carol_v_l@hotmail.com>
• Barbara EMANOELE COSTA OLIVEIRA - COSTA OLIVEIRA, Barbara EMANOELE - Faculdade de Odontologia de Piracicaba – Universidade Estadual de Campinas - <oliveira.bec@gmail.com>
• Mayara dos Santos Noronha - Noronha, MS - <jgabriel.ssouza@yahoo.com.br>

Thematic Area:

Saúde Bucal

Abstract:

This purpose of this study was evaluated the dissatisfaction with the dental services among older Brazilians dentulous and edentulous and its association with contextual and individual variables. For this, was used datathe National Oral Health Survey conducted in 2010 and contextual variables related the cities. Descriptive, bivariate and multilevel analysis were conducted. 1,989 older people was included. Of these, 11.2% of dentulous and 22.1% of the edentulous older people were dissatisfied. Between the dentulous, dissatisfaction was associated with contextual variables (location of municipality, human development index, GINI Index, presence of Dental Specialities Center and coverage of oral health in public service) and individuals related to health care and oral health conditions. For the edentulous, no contextual variable was associated. Only the reason for the use of the service and satisfaction with teeth and mouth were associated with dissatisfaction with dental service. Identified a considerable prevalence of dissatisfaction with the services, being higher among the edentulous older Brazilians. Among dentulous older, association with contextual variables was found.

Keywords:

Patient satisfaction; Dental care; Quality of health care; Elderly.

Content:

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