Author:

• Sarah Nascimento Silva - Silva, S.N - Universidade Federal de Minas Gerais , Farmácia Social- Faculdade de Farmácia - <sarahnsilva@gmail.com>
ORCID: https://orcid.org/0000-0002-1087-9819

Co-author(s):

• Marina Guimarães Lima - Lima, M.G. - Belo Horizonte, MG - Universidade Federal de Minas Gerais, Farmácia Social - <marina.glima@gmail.com>
ORCID: https://orcid.org/0000-0003-0959-3079
• Cristina Mariano Ruas - Ruas, C. M. - Universidade Federal de Minas Gerais - <crisruasufmg@gmail.com>
ORCID: https://orcid.org/0000-0003-0275-8416

Thematic Area:

Não Categorizado

Abstract:

Patient satisfaction comprises an important criterion for assessing the quality of mental health services (CAPS). The objective of this study was to evaluate the satisfaction of users with the main CAPS in a region of Minas Gerais and associated factors. A cross-sectional study was carried out with 11 CAPS, patients were interviewed for the application of the patient‘s Satisfaction with Mental Health Services Scale (SATIS-BR) and the semi-structured questionnaire with sociodemographic and clinical variables. The users were satisfied with the CAPS, especially as to the competence of the professionals, reception and assistance received in the service. Physical conditions and comfort of the service obtained the lowest scores on the evaluation scale of satisfaction. Almost half of the users did not know aspects of their drug therapy and one-third reported inappropriate use of drugs. Users of the CAPS alcohol and drugs or midsize services were more satisfied than users of CAPS mental health or services operating 24 hours. Users are satisfied with the care model of CAPS, despite the study detects the need for improvements in the physical structure, mechanisms of participation and empowerment of patients.

Keywords:

Health Services EvaluationMental Health ServicesPatient Satisfaction

Content:

Access Issue in Scielo

Other languages: