Author:

• Hugo Roque - Roque, Hugo - Escola de Psicologia, Universidade do Minho, Departamento de Psicologia Aplicada - <hugoroque1980@gmail.com> +

Co-author(s):

• Patricio Costa - Costa, Patricio - Escola de Ciências da Saúde, Universidade do Minho - <pcosta@fpce.up.pt>
• Isabel Soares Silva - Silva, Isabel Soares - Escola de Psicologia, Universidade do Minho, Departamento de Psicologia Aplicada - <isilva@psi.uminho.pt>
• Ana Luisa Veloso - Veloso, Ana Luisa - Escola de Psicologia, Universidade do Minho, Departamento de Psicologia Aplicada - <alveloso@psi.uminho.pt>

Thematic Area:

Ciências Sociais

Abstract:

Portuguese primary health care sector has suffered changes due to a reform whose principles may enroll in a conceptual framework referred to by some authors as "New Public Management". These changes may be generating higher levels of occupational stress, being this an object of study for its negative impact at individual and organizational levels. This study examines the experience of stress in 305 health professionals (doctors, nurses and clinical secretaries) and satisfaction with the services provided by them in 392 users. This population is spread across 10 Family Health Units (FHU) type A and 10 type B.
The results show that 84.2% of professionals report moderate to high levels of occupational stress, being the nurses who present higher levels. Users have good levels of satisfaction, especially with the nursing services. There were no differences in stress level between FHU type A and B but there were at the level of user satisfaction, being type B FHU users who show higher levels of satisfaction. It‘s verified that dimensions of user satisfaction present a predictive effect in stress related to excessive work.

Keywords:

Stress Satisfaction Primary Health Cares

Content:

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