Author:

• Maria Cristina Machado Guimarães - Guimarães, C.M. - Lisboa, Lisboa - ISCTE-Instituto Universitário de Lisboa - <cristinamachadoguimaraes@gmail.com>

Co-author(s):

• José Crespo de Carvalho - Crespo de Carvalho, José - Lsiboa, Outro País/Another Country - ISCTE-Instituto Universitário de Lisboa - <crespo.carvalho@gmail.com>

Thematic Area:

Planejamento e Gestão em Saúde

Abstract:

This article aims to investigate outsourcing decisions in the supply chain management of health care organizations, namely the reasons and restraints of the decision, the selection criteria of the activities left to 3rd parties, the type of possible agreements, and the impact of this decision in the organization.
A case study on a start-up Long-term Care unit with innovative format and great levels of customization was carried out to understand the outsourcing process in a start-up context (not in the common context of organizational change) and to build a risk evaluation framework for outsourcing activities in order to define and implement a performance monitoring process. This study aims to understand how to evaluate and outline the risks of an outsourcing strategy and proposes a monitoring model using risk management tools. Such a model should be possible to implement it in similar organizations. A risk management approach can be a solution for monitoring outsourcing in start-up organizations. Conclusions concerning the dissatisfaction with the results of the outsourcing strategy adopted are also presented.

Keywords:

Healthcare Performance monitoring Outsourcing Risk management Long-term care

Content:

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