Author:

• Mauro Serapioni - Serapioni, M. - Coimbra - Centro de Estudos Sociais - Universidade de Coimbra - <mauroserapioni@gmail.com>
ORCID: https://orcid.org/0000-0002-5761-2660

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Abstract:

We evaluated the quality of Family Health Programme of Ceará (Brazil) by adopting a multidimensional model based on the theoretical assumptions of two important scholars, well-known at an international level: Avedis Donadedian and John Øvretveit. We adopted the well-known approaches to the quality of healthcare of the first author: structure, process and outcome. Of the latter, we adopted the three dimensions of quality: quality perceived by patients, by professionals and by managers. The research was carried out in ten municipalities of the State of Ceará. Even though using different suades and emphasis, the informants (medical doctors, nurses, co-ordinator of family health team, secretary of municipality for health and users) identified some aspects responsible for the improvement of the quality of Family Health Service. As a final result the study highlight a range of dimensions and quality indicators according to the perspective of the different actors involved in the study.
Key-words: Evaluation of Health Care Quality; Family Medicine Programme; Patient satisfaction; Brazil.

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