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0043/2021 - The Role of Telehealth in the COVID-19 Pandemic: A Brazilian Experience
O Papel da Telessaúde na Pandemia COVID-19: Uma Experiência Brasileira

Author:

• Rodolfo Souza da silva - da Silva, R. S. - <rodolfo.souza@ufrgs.br>
ORCID: https://orcid.org/0000-0001-6848-3385

Co-author(s):

• Carlos Aita - Aita. C. - <tsrs-carlos.aita@ufrgs.br>
ORCID: https://orcid.org/0000-0002-9003-9704
• Erno Harzheim - Harzheim E. - <eharzheim@hcpa.edu.br>
ORCID: https://orcid.org/0000-0002-8919-7916
• Cynthia Goulart Molina-Bastos - Molina- Bastos, C. G. - <cynthia.g.molina@hotmail.com>
ORCID: https://orcid.org/0000-0002-2504-2915
• Elise Botteselle de Oliveira - Oliveira, E.B - <elise.oliveira@telessauders.ufrgs.br>
ORCID: https://orcid.org/0000-0001-9552-3282
• Rudi Roman - Roman, R. - <rudiroman@gmail.com>
ORCID: https://orcid.org/0000-0002-2663-4314
• Roberto Nunes Umpierre - Umpierre, R.N - <rnumpierre@gmail.com>
ORCID: https://orcid.org/0000-0001-9841-5543
• Marcelo Rodrigues Gonçalves - Gonçalves, M. R. - <marcelo.goncalves@telessauders.ufrgs.br, marcelorog@gmail.com>
ORCID: https://orcid.org/0000-0001-8516-8547


Abstract:

SARS-CoV-2, the virus that causes COVID-19, is the third coronavirus to cause severe disease in humans and to spread globally in the past two decades. In this context, several national public health departments, including the Brazilian Ministry of Health, highlighted what was, until then, considered a service to support the health system: telehealth and telemedicine. In this article, we intend to present the actions carried out by a national telehealth service in Brazil, both in the support to Primary Health Care (PHC) professionals and to patients, besides discussing the potential of reorganizing a health system. This is a prevalence study that summarizes the measures adopted by a Brazilian Telehealth Centrethe 9th to the 27th epidemiological week of 2020 to support the health services of the Unified Health System (SUS). There was an increase of 76.8% in the demand for telephone teleconsultations in the period evaluated compared to the same period in 2019, with 28.8% of all this demand arisingdoubts related to COVID-19. The COVID-19 demanded a quick response with the organization of materials about the disease, a new team to carry out telemonitoring and teleconsultation activities, in addition to the elaboration of a manual for telephone or video appointments in Primary Health Care.

Keywords:

Telehealth; Telemedicine; COVID-19; Primary Health Care.

Content:

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da Silva, R. S., Aita. C., Harzheim E., Molina- Bastos, C. G., Oliveira, E.B, Roman, R., Umpierre, R.N, Gonçalves, M. R.. The Role of Telehealth in the COVID-19 Pandemic: A Brazilian Experience. Cien Saude Colet [periódico na internet] (2021/Feb). [Citado em 22/01/2025]. Está disponível em: http://cienciaesaudecoletiva.com.br/en/articles/the-role-of-telehealth-in-the-covid19-pandemic-a-brazilian-experience/17942?id=17942&id=17942



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