0313/2015 - Insatisfação com os serviços odontológicos e fatores associados entre adultos Dissatisfaction with the dental services and associated factors among adults
• Luana Leal Roberto - Roberto, Luana Leal - Universidade Estadual de Montes Claros., Programa de Pós Graduação em Ciências da Saúde - <luleal15@yahoo.com.br>
Objetivou-se identificar fatores associados à insatisfação com os serviços odontológicos utilizados entre adultos. Foram analisados os dados de 830 adultos participantes de um levantamento epidemiológico em saúde bucal. A variável dependente foi insatisfação com o serviço odontológico e as independentes foram reunidas conforme modelo teórico de Andersen e Davidson (1997). As estimativas foram corrigidas pelo efeito de desenho amostral e foi conduzida Regressão Logística Binária. Cerca de 11% dos adultos encontravam-se insatisfeitos com o serviço odontológico utilizado. No modelo final, a insatisfação com os serviços odontológicos foi menor entre os adultos mais velhos (OR=0,559) e entre os fumantes (OR=0,332). Por outro lado, foi maior entre adultos que autopercebiam sua mastigação negativamente (OR=2,804), que autopercebiam algum incômodo na região da boca, cabeça e pescoço (OR=2,065) e que não tiveram acesso à informação sobre como evitar problemas bucais (OR=3,020). Assim, os serviços precisam acessar as percepções e expectativas manifestadas pelos usuários, além de prover informações em quantidade e qualidade adequadas, no contexto da “alfabetização em saúde”, a fim de se alcançar maior satisfação entre seus usuários.
Palavras-chave:
Adultossatisfação do pacienteacesso à informaçãoserviços de saúde bucal
Abstract:
This study aimed to identify factors associated with dissatisfaction with dental services among adults. It analyzed 830 adult participants of an epidemiological survey of oral health. The dependent variable was dissatisfaction with the dental service, and the independent ones were ed according to the theoretical model set forth by Andersen and Davidson (1997). Estimates were corrected by the sample design effect, and Binary Logistic Regression was carried out. It was found that about 11% of adults were dissatisfied with the dental service. In the final model, dissatisfaction with dental services was lower among older adults (OR = 0.559) and among smokers (OR = 0.332). On the other hand, it was higher among adults who self-perceived their chewing as negative (OR = 2,804), who self-perceived some discomfort in the mouth and head and neck region (OR = 2.065), and among those who did not have access to information on how to avoid oral problems (OR = 3.020). Therefore, the services need to access the perceptions and expectations expressed by users, and provide information in appropriate quantity and quality, in the context of \"health literacy\" in order to achieve greater satisfaction among its users.
Keywords:
Adultpatient satisfactionaccess to informationdental health services
Dissatisfaction with the dental services and associated factors among adults
Resumo (abstract):
This study aimed to identify factors associated with dissatisfaction with dental services among adults. It analyzed 830 adult participants of an epidemiological survey of oral health. The dependent variable was dissatisfaction with the dental service, and the independent ones were ed according to the theoretical model set forth by Andersen and Davidson (1997). Estimates were corrected by the sample design effect, and Binary Logistic Regression was carried out. It was found that about 11% of adults were dissatisfied with the dental service. In the final model, dissatisfaction with dental services was lower among older adults (OR = 0.559) and among smokers (OR = 0.332). On the other hand, it was higher among adults who self-perceived their chewing as negative (OR = 2,804), who self-perceived some discomfort in the mouth and head and neck region (OR = 2.065), and among those who did not have access to information on how to avoid oral problems (OR = 3.020). Therefore, the services need to access the perceptions and expectations expressed by users, and provide information in appropriate quantity and quality, in the context of \"health literacy\" in order to achieve greater satisfaction among its users.
Palavras-chave (keywords):
Adultpatient satisfactionaccess to informationdental health services
Roberto, Luana Leal, MARTINS, A. M. E. B. L., De-Paula, A.M.B., Ferreira, E.F, Haikal DS. Insatisfação com os serviços odontológicos e fatores associados entre adultos. Cien Saude Colet [periódico na internet] (2015/nov). [Citado em 24/12/2024].
Está disponível em: http://cienciaesaudecoletiva.com.br/artigos/insatisfacao-com-os-servicos-odontologicos-e-fatores-associados-entre-adultos/15386?id=15386&id=15386
